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IMPORTANT INFORMATION FROM HOME DEPOT

  • Breach confirmed
  • Investigation focused on April forward
  • No evidence of debit PIN numbers compromised
  • No customers liable for fraudulent charges
  • Customers offered free ID protection, including credit monitoring services


FREQUENTLY ASKED QUESTIONS

(Information provided by Home Depot)

Have you confirmed a breach? Did someone hack your systems?

Our IT security team brought in some of the very best IT security firms as soon as we were notified that there was a possible breach. As a result of their investigations, we can now confirm that a breach has occurred. We strongly encourage our customers to review your payment card statements carefully and call your bank or card issuer if you see any suspicious transactions.

What are you doing about this?
Since we first became aware of a potential breach, our forensics and security teams have been working around the clock with leading IT security firms, our banking partners, and the Secret Service. We felt it was important to let everyone know that we’re confident there has been a breach. We know it’s frustrating not to have all the details, but you won’t be responsible for any fraudulent charges, and we are offering free identity protection services, including credit monitoring to any customer who used a payment card at a Home Depot store in 2014, from April on.

What information was compromised/stolen?
This is an ongoing investigation; however, we have confirmed that our payment data systems have been breached. Our investigation of the details of the breach is likely to take some time. Fortunately, you won’t be responsible for any fraudulent charges, and we are offering free identity protection services, including credit monitoring to any customer who used a payment card at a Home Depot store in 2014, from April on.

What are you doing to prevent this from happening in the future?
We’ve always taken our customers’ privacy and security seriously, and we constantly enhance our systems and processes.

When did the investigation begin?
The morning of September 2nd, our banking partners and law enforcement notified us that there was some unusual activity connected to our payment systems. Our IT security team immediately began working with leading IT security firms, our banking partners, and the Secret Service to investigate. We’re now confident that a breach of our payment card systems has occurred.

What can I do to protect myself?
It is always a good idea to review your payment card statements carefully and call your bank or card issuer if you see any suspicious transactions. The policies of the payment card brands such as Visa, MasterCard, American Express and Discover provide that you have zero liability for any unauthorized charges if you report them in a timely manner. We are offering free identity protection services, including credit monitoring to any customer who used a payment card at a Home Depot store in 2014, from April on. For more information about these services and other steps you can take to protect yourself please visit https://homedepot.allclearid.com/.

Is it safe to purchase at The Home Depot?
The Home Depot has always taken the protection of your information very seriously. We constantly enhance our systems and processes to make them as safe as possible, but it’s always a good idea to review your payment card statements carefully and call your bank or card issuer if you see any suspicious transactions. 

PROTECT YOURSELF FROM IDENTITY THEFT & FRAUD

You should remain vigilant for incidents of fraud and identity theft by regularly reviewing your account statements and monitoring free credit reports. If you discover any suspicious or unusual activity on your accounts or suspect fraud, be sure to report it immediately to your financial institutions. In addition, you may contact the Federal Trade Commission (“FTC”) or law enforcement to report incidents of identity theft or to learn about steps you can take to protect yourself from identity theft. To learn more, you can go to the FTC’s Web site, at www.consumer.gov/idtheft , or call the FTC, at (877) ID THEFT (438-4338).

You may also periodically obtain credit reports from each nationwide credit reporting agency. If you discover information on your credit report arising from a fraudulent transaction, you should request that the credit reporting agency delete that information from your credit report file.In addition, under federal law, you are entitled to one free copy of your credit report every 12 months from each of the three nationwide credit reporting agencies. You may obtain a free copy of your credit report by going to www.AnnualCreditReport.com or by calling (877) 322-8228.


You may contact the nationwide credit reporting agencies at: