Starting Tuesday, May 26th, 2020
Lobbies Open for Business & New Banking Hours

Updated: May 21, 2020

We’re pleased to announce that we will be reopening our Community State Bank (CSB) lobbies on Tuesday, May 26th, 2020.

Your safety and our staff’s safety is a top priority at CSB, and for that reason, we have put together a list of updated health guidelines and safety precautions that will be put in place when visiting any of our CSB locations.

These procedures were developed using the re-opening guidelines and recommendations provided by our state and local governments, the Wisconsin Economic Development Corporation and local business leaders such as RAMAC (Racine Area Manufacturers and Commerce).

Precautions

If you're not comfortable visiting us inside, we understand. Our drive-thrus, online banking, mobile banking, ATMs, and Smart ATMs will all still be available for your banking needs.

Changes You'll See in the Lobbies

  • Our customers will be encouraged to wear a mask – if you don’t have one, CSB will provide one during your visit. However, masks are not required.
  • Hand sanitizing stations will be available.
  • We will encourage social distancing.
  • There will be protective sneeze/cough guards at the teller line.
  • High traffic and high touch areas, like door handles, counter tops, workstations, and teller stations will be sanitized several times a day. This includes the drive-thru interface and ATMs. 
  • Updated banking hours will go into place on Tuesday, May 26th, 2020. Please see below for more details.

Updated Banking Hours

Over the past decade, we've experienced a trend of our customers utilizing technology, versus face-to-face interaction at our branches. That trend climbed quickly during the state's "Safer at Home" order. For some customers it's changed their banking habits dramatically, and possibly forever. With that in mind, we have made the decision to update our banking hours of operation at all CSB branch locations when they re-open on Tuesday, May 26th, 2020. A full list of our updated hours can be found by clicking the link below. 

The changes in operating hours will help reduce the amount of time Universal Bankers will be managing face-to-face transactions, helping keep our customers, staff, and communities safer. The new schedule will also allow the opportunity for more staff training as we continue to develop and implement new technology.

Our ultimate goal is to provide you with a convenient banking experience, while also taking safety into account. We will re-evaluate these hours after a 6 month period to ensure your banking needs are being met.

If you have questions about the new banking hours, please let us know by visiting the CSB Customer Support Center.

We will have more information regarding the opening of our new Kenosha location very soon. Stay tuned! 



Banks "Essential" and will Remain Open During Governor's Safer at Home Order

Updated: March 25, 2020

The “Safer at Home” order issued by Governor Tony Evers and Secretary-designee of the Wisconsin Department of Health Services, Andrea Palm, took effect at 8:00 am this morning (Wednesday, March 25th, 2020). As part of the order, many businesses have been asked to alter or suspend operations until April 26th, 2020.

We want to assure our customers that Community State Bank is open, and will continue to operate our drive-thru locations during regular business hours. ATMs and Simple ATMs will remain available 24/7. Banks, along with grocery stores, healthcare facilities, gas stations, child care facilities and other businesses deemed “essential” by the Safer at Home order will remain open.

Our CSB team will also be available to answer questions and help customers via online chat, online inquiry, and by phone. We’re here to help!

In addition, we continue to encourage you to please stay home if you are able, and to utilize our online banking tools, such as the CSB Simple Banking App and CSB Online Banking.


A Message from our President | Thank You All

Updated: March 19, 2020

Several weeks ago I thought anything that started with "Corona" was an adult beverage. Boy has that changed.

I wanted to take some time to thank everybody. First and foremost, I want to thank our customers for your understanding. We understand the inconvenience placed on you with our lobbies being closed. It was a hard decision to make, but one that we believe was the right thing to do. The support you have shown us has, and is, a true blessing.

Secondly, I would like to thank all the employees at CSB. What they thought would be a normal week, turned out to be one of the most challenging. Wow, did they step-up and show tremendous teamwork and initiative to get things done, and to continue to help serve you, our customers and friends. They did all of this while dealing with many of the same personal challenges you are facing as well.

Finally, I would like to thank the communities that we serve. We knew that we lived in a great area, but the togetherness demonstrated by all of our communities has been refreshing and impressive.

We will soon look back and mark this off as another chapter in life. I am so thankful to have you all as part of the CSB family. Thank you for your support, it’s been humbling.

Scott Huedepohl
President & CEO
Community State Bank

Advanced Health Measures for Customer & Employee Safety
- Lobby Service Notification

Updated: March 30, 2020

At CSB we are taking special precautions to make sure the safety of our customers and employees are a priority. Our goal is to keep our staff and customers safe, while also providing you with simple and convenient banking.

As we continue to monitor the current health situation in the United States regarding COVID-19, we have made the decision to suspend lobby service effective at the end of the business day on Wednesday, March 18th, 2020, until Friday, April 24th, 2020, depending on public health conditions.
 
This includes access to Shepherds Community Café at our Union Grove location.

While access to the lobby is suspended, we will continue to offer drive-thru and ATM services at all of our locations. I would also encourage you to consider some of our online tools to help manage your accounts.
 
All CSB customers that would like to request access to their safe deposit box, are being asked to contact the bank during regular business hours at (262) 878-3763, to set up an appointment.

If you have an appointment with a CSB team member scheduled for this week, they will be contacting you to either reschedule or hold the meeting over the phone. Additional in-branch services will be by appointment only.

We appreciate your continued support, and value the trust you've placed in us. 

Banking at Home
At CSB we have a variety of tools and services available to you to help make your banking experience SIMPLE and convenient. Bank at home, work or on-the-go no matter what time of the day. Click on the links below to learn how you can start banking from your laptop or mobile device. 


As a family, you can plan and make decisions now that will protect you and your family during a COVID-19 outbreak. Take these everyday preventive actions to stay healthy...
 
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Follow public health advice regarding school closures, avoiding crowds and other social distancing measures.
  • Stay informed. Visit CDC.gov to learn more and keep up-to-date. 

    Visit CDC.gov to Learn More

As your community bank, we make it a priority to make sure our communities, customers and employees are safe. If you have any questions or immediate banking needs, please contact our Universal Banking Team during regular business hours (262) 878-3763.